Refund & Returns Policy
REFUND & RETURNS POLICY
Last updated: September 2026
45° is operated by MADE BY 45 LTD, company number 17463584, registered at 108-112 Ground Floor, Main Road, Sevenoaks, United Kingdom, TN14 6ES. Contact: hello@madeby45.com
Made to order
Every item is produced individually when you place your order. Because of this, we’re unable to accept returns or exchanges for change of mind or incorrect size selection — so please check our size guide before ordering.
This doesn’t affect your statutory rights (see below). If something is genuinely wrong with your order, we’ll put it right.
When we’ll offer a remedy
- The item arrives damaged or faulty
- The item has a print defect or manufacturing error
- The wrong item was sent
- The item doesn’t match its description on our store
How to report an issue
Email hello@madeby45.com within 14 days of delivery with your order number and clear photos of the issue. We’ll assess your claim and, where valid, offer a free replacement or a full refund — whichever is the more appropriate fix.
Your statutory rights
Nothing in this policy affects your rights under the Consumer Rights Act 2015. If your goods are faulty, not as described, or not fit for purpose, you’re entitled to a repair, replacement or refund by law, regardless of what this policy says.
Cancellations
You can cancel your order within 48 hours of placing it, provided production hasn’t already started. Email hello@madeby45.com as soon as possible if you need to cancel — once production has begun, we’re unable to cancel or amend the order.
Refund processing
Approved refunds are returned to your original payment method within 5–10 business days.